Oracle Customer Experience Cloud (CX)

With the fast changing and increasing technology in the world, there is a drastic rise in the expectations of customer interactions with your business other than the traditional methods. Oracle Customer Experience Cloud (CX) is a cloud-based platform that provides businesses with a comprehensive suite of tools to manage and improve their customer interactions across multiple channels. With Oracle CX, businesses can improve their customer service by delivering modern, cross-channel experiences through web, social, and contact center interactions. The platform is built on a proven and flexible dot net framework, providing customers with robust security, scalability, extensibility, and smooth upgradability. It also features an easy-to-use interface with customizable navigation, helping to increase agent efficiency and productivity, leading to higher customer satisfaction.

Key Benefits

Improved customer interactions and satisfaction through cross-channel functionality, including web, social, and contact center experiences
Increased agent efficiency and productivity through a simple and easy-to-use interface with customization and navigation options
Built on a proven and flexible Dot Net framework for robust security, scalability, extensibility, and upgradability
Ability to better understand and target customer needs and preferences through advanced analytics and data tracking
Ability to easily integrate with other systems and applications for a seamless and cohesive customer experience.

Key Features

Cross-channel functionality: Oracle CX allows customers to interact with your business through multiple channels such as web, social, and contact center experiences.
Simple and user-friendly interface: The platform offers a simple and easy-to-use interface with easy customization and navigation options, which improves agent efficiency and productivity.
Built on proven flexibility: Oracle CX is built on the proven flexibility of the Dot Net framework, providing robust security, limitless scalability, impressive extensibility, and smooth upgradability.
Advanced analytics: Oracle CX offers advanced analytics capabilities that allow businesses to track customer interactions and gain insights into customer behavior and preferences.
Personalization: Oracle CX allows businesses to personalize customer experiences by tailoring interactions to individual customer needs and preferences.
Seamless integration: Oracle CX can be seamlessly integrated with other Oracle solutions, such as Oracle Marketing Cloud, Oracle Sales Cloud, and Oracle Service Cloud, to provide a comprehensive view of the customer journey.
Mobile-friendly: Oracle CX is mobile-friendly, allowing customers to interact with your business on the go.
Omnichannel support: Oracle CX supports multiple channels such as email, chat, social media, phone, and more.
Self-service: Oracle CX includes self-service capabilities, such as online knowledge bases, that allow customers to find answers to their questions without needing to contact customer service.

Why Rapidflow?

Rapidflow is a global professional services company and a leading Oracle Partner, with over 13 years of expertise and capabilities in Oracle products and technologies. The company has specialized skills across multiple industry domains and a global team of more than 250 consultants spread across office locations in the US, India, and the Middle East.

Rapidflow offers a range of services including End-to-End Implementation, System Integration, and Application Management Services (AMS) for Oracle Fusion Cloud, Oracle E-Business Suite, NetSuite, and RPA (Robotic Process Automation). The company’s unique methodology, Rapid Discovery & Design (RD²) combines with Oracle Unified Method (OUM) to deliver efficient and effective solutions to the clients.

Rapidflow’s team of experts with deep domain and technical knowledge, coupled with their experience in delivering large-scale, complex projects, makes it a trusted partner for Oracle-based solutions. We understand client’s unique business requirements and provide customized solutions that align with the client’s business objectives, sets it apart in the industry. Rapidflow’s focus on delivering quality solutions, on-time and within budget, ensures a rapid return on investment for their clients.

Rapidflow is a leading consulting company in the area of Oracle Supply Chain, Product Lifecycle Management, Master Data Management and Business Intelligence. Our focus is on delivering quality solutions through its Rapidflow Implementation Methodology, with real-world experience and unmatched applications expertise, Rapidflow ensures not only implementation success but also guarantees a rapid return on investment for its clients. The company’s team-driven approach helps its clients achieve their corporate goals and maximize operational and financial performance. Rapidflow provides its customers with accelerated business flows and Oracle-based productivity solutions that help organizations improve their efficiency, visibility, and security of their business processes, and make data-driven decisions.

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“The Rapidflow team has been instrumental to the successful deployment and improvement of our Oracle VCP modules (ASCP, Inventory Optimization and Demantra) over the last few years across multiple projects. Their strong Oracle VCP expertise combined with an in depth understanding of our business processes ensured timely and accurate IT deployments while also quickly delivering ROI.” (Stuart Williams)