Rapidflow Inc. (“Rapidflow Inc.” “we,” “us,” or “our”) has created this Privacy Statement because we know that you care about how information you provide to us is used and shared. Rapidflow Inc. respects your preference with respect to concern towards collection and use of your personal information. This Privacy Statement applies only to the www.rapidflowapps.com website (our “Website”) and does not apply to any other third parties, even if links to their websites are on our Website. We recommend that you review the privacy statements of the other parties with whom you interact.
The information we collect
When you use our Website and show interest towards our products and services, we may collect information you choose to provide about you and your company, which may include your company name, your name, title, e-mail address, postal address, and telephone number. Forms that you fill up will indicate whether information requested is mandatory or voluntary.
The information we automatically collect
We may automatically collect behavioural and usage information about your visits to our Website, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with our website and services. We may also collect certain information from the browser you use to come to our website, such as your IP address, device identifier, location data browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and the URL to which you browse away from our site if you click on a link on our site.
Information from third party sources
We may obtain information about you from third party sources such as public databases, our Business Partners, joint marketing partners, social media platforms, and from other third parties along with credit history information from credit bureaus. We may use the information to better understand you to enhance our ability to provide relevant marketing, products and services to you and to help prevent and detect fraud.
Information we process on behalf of our customers
In the course of using our products and services, Rapidflow Inc. customers and their end-users may choose to integrate data that contains personal data of their individual customers. The information our customers and their end-users integrate through the Rapidflow Inc. services is processed by Rapidflow Inc. purely on behalf of the customer at the customer’s sole discretion and direction and will be governed by contract we have with customer and not this Privacy Statement.
How we use personal information
Rapidflow Inc. may use your Personal Information to:
- Deliver the products and support or carry out the transactions you have requested;
- Send communications to you, such as your transaction status (for example, Alerts on suspicious activity), information about products and services available from Rapidflow Inc., event announcements, important notices including those announcing changes to our terms or policies, promotional offers and Customer surveys.
- Advertise and market Customer Case study using Rapidflow Inc. products for their business.
- Administer, customize, personalize, analyse and improve our products, services (including the content and advertisements on our Website), technologies, communications and relationship with you;
- Prevent fraud and other prohibited or illegal activities;
- Protect the security or integrity of our Website, our business, or our products or services; or
- Perform other functions or serve other purposes, as disclosed to you at the point of collection or as required or permitted by law.
If Rapidflow Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
How we share your personal information
We may share Personal Information internally with our preferred product development partners to carry out transactions you request, this will enable our partners to be more responsive to your needs and provide an effective solution for your business problem. Our product development partners share Rapidflow Inc’s commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.
We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies as required by law or regulation to protect the rights of Rapidflow Inc., its customers, the public, or others; to combat fraud or criminal activity; or with your consent.
We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with third parties for any purpose.
Retention of your data
We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, for as long as your account is active, and in accordance with Rapidflow Inc.’s retention policies and applicable law. For more information on the relevant timeframe or criteria to determine the retention period please contact privacy@rapidflowapps.com.
Selecting your communication preferences & accessing your personal information
You may choose to receive or not receive marketing communications from Rapidflow Inc. by indicating your preferences. Opportunities to select your preferences include the following:
- You can click “unsubscribe” in any marketing email communications we send you, or
- You can send us an email at privacy@rapidflowapps.com;
- If you wish to change or update your Personal Information, please contact us at privacy@rapidflowapps.com
Please allow up to 10 business days for your email preferences and any updates of your Personal Information to take effect. We will then retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or servicing your account.
Any marketing by Rapidflow Inc., or any third parties on behalf of Rapidflow Inc., will be conducted in accordance with applicable laws and include (where applicable) methods to allow you to express your preferences (including being removed from our advertising and marketing lists as set out above).
How we secure personal information
Rapidflow Inc. is committed to protecting the security of your Personal Information. Rapidflow Inc. takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
- Using encryption when collecting or transferring sensitive information, such as credit card details if any;
- Having in place technical and organisational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
- Limiting physical access to our premises;
- Limiting access to the information we collect about you;
- Ensuring that we and our Business Partners have appropriate security safeguards to keep Personal Information secure; and
- Where required by law, destroying or de-identifying Personal Information.
We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Rapidflow Inc. asking for your personal information. Rapidflow Inc. will not request your ID or password through email.
Cookies and Similar Technologies
How we use cookies
Our Website uses “cookies” to enable you to sign in to our services and to help personalise your online experience. These technologies and the information collected about you may be used to track your activity across multiple devices. Where appropriate, we use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly.
A cookie is a piece of text that is placed on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many browsers are set to accept cookies by default. You can accept or decline cookies as you prefer. The Help portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Targeted Email marketing by Rapidflow Inc.
Some marketing you receive, including email marketing, may also be personalised based on your visits to our Website and your browsing and purchase history. In addition, when you click on some links in email marketing you receive, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on our Website. Information gathered may be used to personalise and customise future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalised email marketing message you receive sent from or on behalf of Rapidflow Inc..
Social media widgets
Our Website includes social media features, such as a Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy statement of the company providing it, not by this Privacy Statement.
Links to external websites
Our Website may contain links to third-party sites. Rapidflow Inc. cannot control and is not responsible for the privacy practices of such third-party sites. Rapidflow Inc. encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit. This Privacy Statement applies only to Rapidflow Inc..
Blog / Forum
Our Website offers publicly-accessible blogs, and may offer community forums in the future. Please be aware that any information you provide in these blogs or forums may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at privacy@rapidflowapps.com
In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Changes to this Privacy statement
This Privacy Statement is effective as of Jan 01, 2023. Rapidflow Inc. reserves the right to change this Privacy Statement at any time. If Rapidflow Inc. materially changes its Privacy Statement, we will either notify users via e-mail or via a prominent notice posted on our Website prior to the change becoming effective. Changes are effective as of the date we post them on the Rapidflow Inc. Privacy Statement page. We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.
How to Contact us
If you have questions about this Privacy Statement or would like to contact us for any reason regarding our privacy practices, you may contact us at the following:
Rapidflow Inc.
111 N Market Street, Suite 300, San Jose, CA 95113.
Inquiries:
Phone +1 408 512 1888
